eNPS (Employee Net Promoter Score) Calculator
Reviewed by Hamza Gujjar, Algorithm Architect & Software Developer
Last updated: July 27, 2026eNPS (Employee Net Promoter Score) Calculator
eNPS adapts the well-known customer-facing Net Promoter Score methodology to employees, based on how likely they'd be to recommend their employer as a place to work on a 0-10 scale.
eNPS = %Promoters - %Detractors
Response Categories
| Score | Category |
|---|---|
| 9-10 | Promoters (highly engaged advocates) |
| 7-8 | Passives (satisfied but unenthusiastic) |
| 0-6 | Detractors (actively unhappy) |
Example
50 promoters, 30 passives, 20 detractors (100 total respondents):
Promoters = 50%, Detractors = 20% → eNPS = 50 - 20 = 30 (good employee engagement)
Why Passives Get Ignored in the Final Score
Unlike a simple average satisfaction score, eNPS deliberately excludes passives from its final calculation, focusing attention specifically on the gap between genuinely enthusiastic advocates and genuinely unhappy detractors - the logic being that passives, while not actively harmful, also aren't driving meaningful positive word-of-mouth or referrals the way true promoters do.